Spanish strength, wing.(Walla) - Lori Hanks and his daughter Kelly moved from Idaho, Boise, in September to be close to her family.
Approximately four months later, its furniture and other belongings are in a warehouse in southern California.
According to experts, delays are a serious test but increasingly common in a moving industry surrounded by labor shortage and other problems.
For Lori Hanks, 74, emotion reaches a level of frustration.
"After all, this is frustrating," he told Fox10 News.And, as we advance, ‘well, well.I can not live without him.I can not live without him.
It may be wrong to walk through Hanks's house.But Kelly Hanks said all furniture was recently bought.He said that she and her mother slept in the air mattress for two months, before which we finally broke and bought beds.He said there were no $ 2,000 in books, shelves, bedroom games, 250 DVDs, washing machine and dryer, electronic and other furniture.Calculated cash value by around $ 25,000.
But, like photo albums and their art work, Lori Hanks said things that are irreplaceably valuable hurt.
«We settle here in the summer.Our winter clothes are packed, ”he said.«Obviously, we did not go here with the intention of living four months without anything.So our shoes.
It is a complex trip.The first motive company they hired, Kelly Hanks, retired two days before the operation and sent them to look for an alternative.
They found Prot American van Lines, based in Fort Lauderdale, which adapts to customers with the three.The company recommended working at Revolution Moving Systems in Henderson, Nevada, who took over family ownership and transferred it to a warehouse in Las Vegas.
But although the operation was not yet completed for November 29, Prot ordered American to transfer the supplies to a warehouse in Mission Hills, Los Angeles.
Lori Hanks said he paid just over $ 7,000 from the total invoice of $ 10,180.
Lorenzo Matrix, owner of Revolution Moving, said he sympathized with the Hanks and that he would reimburse the total amount.
"This is understandable," he said."I feel the same.Last year it was very challenging for the industry.
Matrix said his three drivers moved away again, leaving him with two employees and without the way of completing the movement.Dijo que tuvo problemas para encontrar otra casa en el oeste para llegar a Alabama, y que mover una carga pequeña por sí mismo en un camión grande no era económico.
The frustration of the family is understandable, but at least possessions are safe, Matrix said.
"This is a serious case," he said.«But this is a very serious case (in the industry).... Some are still waiting for a long time, unfortunately.Unfortunately, some things are lost ».
Matrix said there is nothing that can be done now to lose a job more than obtaining a reimbursement."It's not in our hands," he said.
The owner of Prot American, Matthew Party, told Fox10 News that MMG Moving, a moving company that he owns, had agreed to take care of the work after Prot American did not comply with the delivery.He said he wanted to deliver the merchandise on his own, but that he only had several trucks, all of which were on the east coast.Then was the delay due to the holidays, he said.
There is a shortage of drivers, ”he said.«There is a shortage of trucks.The shortage is high.I can only make so many trucks with my trucks ».
Even so, said the party, he was outraged when he discovered that the revolutionary movement had not fulfilled its commitment.This is the responsibility of the moving company, not the corridor.
"Everything was done above and beyond," he said."Revolution Mining is a legal entity".I reserved the work and gave it to a legitimate carrier.
Lori Hanks said he had no news from Prot American about the possibility of a refund until Wednesday.She and Matrix have different versions of the possibility of a revolutionary refund.He said that they were told customers not to withdraw money until they had received their assets.Hanks said he asked but did not receive a written reimbursement offer and did not confirm that his belongings were in order.
Kelly Hanks said Broad received a run from Americans.
“Comencé a contactarlos el 22Dakota del Norte Septiembre y siempre ha sido la próxima semana, la próxima semana, la próxima semana «, dijo.
Then, Hanks added, arrived and left a new guaranteed delivery date.
“A principios de diciembre, me dijeron que llegaría el día 15ThNunca sucedió ”, dijo.
Lori and Kelly Hanks also said they had problems deciding what to do.Although the United States prosecutor's office filed a lawsuit last year against three people accused of not delivering their belongings to a family that flew from Georgia to Las Vegas, disputes with the agents of the move rarely lead to criminal charges.Judicial records show that the assets of that move ended in the mobile storage unit
Lori Hanks said that local law agents said their case was outside their jurisdiction and that the Florida Attorney Office recommended them to federal authorities.He told Fox10 News that he had filed a complaint with the Federal Administration of Autotransportist Security, but that he had not yet received an answer.
Movebuddha, an information provider for the consumer, published a survey last month that shows how difficult it is for the moving industry.Ryan Carigan, founder of Moopputtha, said it was common for people like Lori and Kelly Hanks to fight a new trio while the original company retired.
"As for last minute cancellations, this is his first problem and that is the main one," he said.
In a recent survey of 63 moving companies, customer complaints about last -minute cancellations increased by 250 percent after the Government Epidemic 19.In addition, 71 percent of removable companies report that deliveries are late during the high motive season, and 67 percent reports that they do not have enough drivers.
"The current comedy in the moving industry is that nobody really wants to be there," he said.
Carrigan attributed the shortage of labor to a combination of concerns about the future of truck transport with the competition of employers like Amazon, which pays the warehouse workers 15 dollars per hour.
"It's not an attractive job," he said."People think this will disappear automatically".
Another problem, said Carigan, was "some different migration patterns" that involve California.For decades, Golden State has been a lighthouse for displaced people throughout the country.Now, he said, more people are going from who is moving.
«So what is happening there?Many trucks are leaving the State and you can't bring them back to the State because you are not going to return an empty truck because you will lose money, ”he said."So you have to wait for enough money to go to California and send that return truck".
All this adds to the frustration of many.Still, Carrigan added, four months is serious.
"It's so bad," he said."It is unacceptable.I mean, you know, I don't think there is any apology.
Meanwhile, Kelly Hanks said she and her mother are asking for anyone who can go to California, recover her belongings and take them to Alabama.
